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Ravara S de RL de CV, located at Manuel Gómez de Castro 260, Burócratas del Estado, Monterrey, Nuevo León, C.P. 64380, is responsible for the use and protection of your personal data. We inform you as follows:

 

 

Privacy Department

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To address any requests regarding the exercise of your ARCO rights, the revocation of consent for the processing of your personal data, limiting the use or disclosure of your data, or about the purposes for processing your personal data, we offer you our Privacy Department via the following contact methods:

 

Privacy Department
Email: info@gruporavara.com
Phone: 8123134017

 

To communicate with you, we need the following personal and contact data in your request:

• Full name of the holder

• Authorization letter if the request is made by someone other than the holder

• Copy of the holder’s identification

• Email address

• Phone number

After receiving your request, you will receive a response within a maximum of twenty business days through the contact methods you provide.

 

What purposes will we use your personal data for?

The personal data we collect from you will be used for the following purposes, which are necessary for the service you request:

• Contact purposes

• Billing and collection

• Shipping and delivery of products

• Establishing a legal relationship

 

Additionally, we will use your personal information for the following secondary purposes, which are not necessary for the requested service but allow us to provide you with better attention:

• Sending advertisements

 

If you do not wish your personal data to be processed for these additional purposes, you can indicate so through the method by which you provide your data, selecting the appropriate option. Your refusal for the use of your data for these additional purposes will not prevent us from providing the services and products you request or contract with us.

 

What personal data will we use for these purposes?

 

To fulfill the purposes outlined in this Privacy Notice, we will use the following personal data:

• Contact data

• Identification data

• Billing data

 

We also inform you that we have video surveillance cameras in our establishments and may record you to provide security to you and other visitors.

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Who do we share your personal information with and for what purposes?

 

We inform you that your personal data is shared with the following individuals, companies, organizations, and authorities, other than ourselves, for the following purposes:

 

Recipient of personal data:

Transport and Courier Companies

 

Purpose

Coordination of product deliveries

 

We inform you that for the above-mentioned transfers, we do not require your consent, as they are necessary to fulfill our obligations with you, to provide a service, or a product.

 

How can you access, rectify, or cancel your personal data, or oppose its use?

 

You have the right to know what personal data we have about you, what we use it for, and the conditions under which we use it (Access). You also have the right to request the correction of your personal data if it is outdated, inaccurate, or incomplete (Rectification); to have it removed from our records or databases if you believe it is not being used in accordance with the principles, duties, and obligations set forth in the regulations (Cancellation); or to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

 

If you wish to exercise your ARCO rights, you can contact our Privacy Department using the contact methods provided in this notice.

 

How can you revoke your consent for the use of your personal data?

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You can revoke the consent you have given us for the processing of your personal data. However, it is important to note that in some cases, we may not be able to immediately attend to your request or cease using your data, as we may be required to continue processing your data for legal obligations. Additionally, you should consider that for certain purposes, the revocation of your consent may imply that we can no longer provide the service you requested or that our relationship with you will be concluded.

 

To know the procedure and requirements for the revocation of your consent, you can contact our Privacy Department through the specified means in this notice.

 

How can you limit the use or disclosure of your personal information?

 

If you wish to limit the use or disclosure of your personal information, you can request this from our Privacy Department using the means specified in this notice.

Additionally, we may provide you with specific procedures and mechanisms by which you can limit the use of your personal information. These procedures and mechanisms will be communicated through the means we use to contact you or other methods we consider appropriate.

 

How can you know about changes to this Privacy Notice?

 

This Privacy Notice may undergo modifications, changes, or updates due to new legal requirements, our needs for the products or services we offer, our privacy practices, changes in our business model, or other causes.

 

Changes to the Privacy Notice will be communicated through the contact methods you provided during your registration and through our website.